h&m offers fashion and quality at the best price
welcome to h&m, your shopping destination for fashion online. we offer fashion and quality at the best price in a more sustainable way. Language: English
Categories: Lifestyle > Fashion And Apparel
Site Topics: style fashion shop fashion brands fashion design
Site Topics: style fashion shop fashion brands fashion design
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hm.com reviews: 100%
High trust rating. This site looks safe to use.4198 Reviews
LEAVE REVIEWTrustscore100%MORE INFOHigh RiskSafe100 %High
High review, hm.com probably safe.
Our algorithm gave the review of hm.com a relatively high score. We have based this rating on the data we were able to collect about the site on the Internet such as the country in which the website is hosted, if an SSL certificate is used and reviews found on other websites.
The rating of the website indicates the site is safe to shop and leave your data. However, we cannot guarantee that the site is a scam. Many websites look legit but are in fact fake. Before you shop at a site you do not know, check the website manually.
The remainder of this page shows all the data we were able to find which may help you review hm.com to determine if it is a reliable website or a fraud.
Review Summary
The Scamadviser trust score is based on a technical analysis of public information. Scamadviser uses a artificial intelligence algorithm to do over 40 checks to estimate the possibility of an online site being a scam or legit.Trustscore100%Negative highlights
The website is using a computer that hosts other websitesThe speed of this website appears to be slower than averageNo valid SSL certificate was foundThis website's setup involves 4 countriesPositive highlights
This website is deemed to be popular by Alexa with a ranking of 554This website has a good online trust rating.
Full Review
Webshop Analysis
hm.com is using a computer that hosts other websites. This is quite normal. Most smaller websites share a computer server with several up to hundreds of other website In this way the can share the costs of the server and the access to the internet. For bigger and professional websites however this is quite uncommon.
This website is deemed to be popular by Alexa with a ranking of 554. Having a high ranking in Alexa is a good sign. Not only does the website have a lot of visitors. Also several other websites link to this site, meaning that it is considered relevant by others.
We identified several hm.com reviews on the Internet on sites like Trustpilot, Sitejabber, Resellerrating . The website has been given a high rating by these platforms. As there are more positive reviews than negative comments, we upped our trust score.
This website's setup involves 4 countries. Especially larger and corporate websites often use internet infrastructure spread out across multiple countries. The web servers may be located in multiple countries to make the website faster. Likewise the firewall and DNS and registry may be based in different countries. For smaller websites this is less common as they usually buy all the services from one organisation.Technical Analysis
The speed of hm.com appears to be slower than average. There may be several causes for this. The website might be hosted on a shared web server meaning it shares its server with multiple other websites or it has a peak number of visitors at the moment. Speed is an essential component of having a successful website. Professional websites therefor invest significantly in improving the speed of their website. A slow performing website may be a bad sign.
No valid SSL certificate could be found. This is usually a bad sign. An SSL certificate secures the communication between your computer and the website. If there is no SSL certificate communicate is not safe. Only if you never have to enter data (like logging in or filling in a form) an SSL certificate is not really essential.
Consumer reviews about
hm.combased on 4198 reviews1.3The total score is based on reviews found on the following sitesNo reviews yet. Be the first one to reviewFacts about hm.com
Company data
Organisation H&M Hennes & Mauritz AB Owner REDACTED FOR PRIVACY Address REDACTED FOR PRIVACY Postalcode REDACTED FOR PRIVACY City REDACTED FOR PRIVACY Country SE Phone REDACTED FOR PRIVACY E-mail [email protected] Country Likelihood United Kingdom: 50% / Sweden: 22% / United States: 17% / European Union: 11% Webshop data
Website hm.com Title H&M offers fashion and quality at the best price Description Welcome to H&M, your shopping destination for fashion online. We offer fashion and quality at the best price in a more sustainable way. Website country United States Domain age 21 Years, 258 Days Website Speed Slow Website value $ 3,988,411.00 Tags fashion,shopping
Technical information about hm.com
OwnerAdministratorTechnical ContactServerIP204.2.193.146ISPNTT AmericaCityMinneapolisRegionMNZipcode55420RegisterNOM-IQ Ltd dba Com LaudeRegister websitehttps://www.comlaude.comWebsite value3988411.00Website SpeedSlow
52 Other websites on this server
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Terrible in-store customer service from H and M
Terrible in-store customer service from the Covent Garden branch. The staff refused to remove a short sleeved shirt from a mannequin in their basement so that I could purchase it. It was the only shirt they had in my size. They came up with all sorts of reasons why it could not be done: there was no designer present to carry out the task (it would have taken me two seconds!); it is against company policy; it would affect their image!
The truth is, it would not have made a blind bit of difference. It was being displayed with a t-shirt underneath, so it would not have mattered aesthetically.
I was going on holiday the next day, so would have loved to have taken the shirt with me. Meanwhile, I was told to try another branch, to see if they had my size!! Why should I do that, when they had my size right in front of me! You would think that in these difficult trading times for the high street, stores would be doing everything they could to provide the best possible experience for customers. Very disappointed.I was honestly scared after I ordered…
I was honestly scared after I ordered online and then decided to read the reviews. I ordered on the 21st of July and on the 29th I still hadn't received my tracking info. Went to the mailbox that same day and a postal box key was there for me! My order arrived, I was nervous for nothing.Terrible customer service
Terrible customer service! Their shipping department is awful. The last few times I ordered - apparently the items were out of stock (no mention of that online - no email to let me know) instead they just sent me substitutes ( completely different items and they weren’t even the correct size) when I called customer service, and spoke with a supervisor (her name was Alexis) she was rude, disinterested, and never got back to me (as she promised) to let me know if/when will they get the items in. I’m no longer surprised that the customer service reps are useless and rude since their supervisor is useless!Very bad customer service not worth it
Very bad customer service. Was asking about an item, without even checking cashier, confirmed nothing is available. Furthermore, when I asked if something can be done to an obvious stain in the dress, also confirmed there is no stain and no discount. Price is cheap but it is not wiorth the humiliation. If the store vlue its customers, maybe additional training in customer service and little time to ensure employees understand respect and manner can go long way. For me every time I am passing the store I will just recall my experienceLack of customer service
Lack of customer service, rude arrogant staff at wakefield trinity, put my goods back after waiting 20 mins , rdiculousYou Need a New IT Department
Listen, I like H&M. I think their clothing is great. They have fairly accurate sizing, the patterns are interesting and on trend, and the stores are welcoming and fun. HOWEVER, the website is an entirely different story, at least with my experience with the US site. Whoever is running that IT department needs to really get their head in the game, and someone needs to work on the emailing system for order numbers/tracking. I went into my local store to return a shirt that was a little too small, and asked if they could order me the correct size. The associates did not have any access to order me something from their own company, so I ordered it myself. My card was charged, everything was fine so I let it go like I usually do with online orders. Almost five days go by, and I didn't receive a tracking number. I paid my money, so when was I getting my shirt? Now I'm fairly tech savy- it's my major- so I figured I'd just check the site and see if I could find a way to search my order number. After having a ridiculous run around with the Customer Service tab, I realised they do not have a direct email contact. I decided to go to the chat bot. The chat bot continued to send me back to the page I was one, which did not resolve my issue, until I requested an agent multiple times. It was then I was given tracking information and found out my package is coming today???? And the agent was able to pull this up in about ten minutes and send me on my way. Does this mean I will stop shopping here? No. But you can sure as hell believe I will be shopping in store only from now on; if you don't have my size, guess I'm not buying.Cancelled Items
Ok, so they have this "cancelled items" policy that I'm not really cool with it.
Made my order and the time my confirmation email arrived there was a section with the cancelled items that would not be delivered to me. After calling costumer service, they told me that these items were probably not available. Meanwhile, they were available at the site (I mean that's why I could order them in the first place).
They totally ruined a whole outfit and I was not even informed beforehand about ths cancellation. Pretty sure I wouldn't have made that order in the first place without my "cancelled times". But here I am now with my half order and a half outfit.
Thanks H&M.The Lie!
During the promotion of the Loyalty Program running by H&M I was promised a coupon/discount (20% off) if I would join the program. I joined, but didn't get any promised coupon/discount, there were no option to apply a discount in my Shopping Bag. I contacted the customer service and was confirmed that the promotion discount (20% off) was NOT applied to my order. I am not sure I'll have any business with h&m after such lie!Where is my order?
Where is my order?
I received a notification that my order had been delivered to a neighbour. I got home and no calling card had been left. So I went to my neighbours, none of them had it. Then I contacted the delivery company who said that the order was left in my garden (which is overgrown and the last place you would leave a parcel). So where is my parcel???T E R R I B L E
I would give no star if I could, I ordered a week ago and haven’t received an update with tracking information, also in fine print it says once the item is shipped they will take tax out, which defeats the purpose of free shipping and handling. They also say it takes 5-7 days for the item to ship/arrive, it’s been 5 and still no tracking number. I read all the reviews and was shocked at how terrible H&M’s reputation is for online orders in particular, so with 0 patience to wait 2-3 potential weeks for what should take a week, I called H&M. I spoke with a very rude customer service representative, I gave him my grievance with the company and asked to cancel my order. He looked at my order and said it would be here in a few days and that it is not in his power to cancel my order. I have been alive for many years and used many online businesses, this was the first ever time I heard a company not give a refund to its customer, unwilling and uncaring is what I would label H&M. So I disputed with my bank and that’s that. Do NOT use this company, even if the clothes are cute and affordable, it’s a shady shady co. that just wants your quick buck and to leave you fu—ed.Liverpool
Not a fantastic selection for guys.Just awful experience
After my order was totally messed up - received wrong items... Who would have thought that their customer services in no more better than the shipment crew themselves :S
It almost seemed like I talked to a government owned agency, not apologetic, and not even trying to sound like they did anything wrong! Do not even bother ordering from them, let alone contacting customer service department.Excellent online customer service
H&M online customer service is the best! Super fast delivery and free as well, which is so good compared to a lot of other websites with a really high minimum spend and much slower delivery.
I bought these boots but they ended up making me bleed and I emailed H&M asking if I could return these since I could not wear them. They were very helpful and I got my refund and a compensation voucher too.
Another time I bought these sandals, which were slightly scratched at the back (don't think anyone else would've noticed, to be honest), and I returned them and received a compensation voucher as well.
Returns are made very quickly.
Overall, very reliable and efficient online shopping experiences.
I also don't understand how H&M is so lowly rated on here, but they seem to be related to other countries' H&Ms. In the UK, at least, online shopping at H&M is very good.Didn't receive money back!
I bought online two blazers for my husband to try at home. We kept the one which fit better and returned the other one in the store in Fredericia. They told me the money would be returned automatically to my account. I signed up a receipt but didn't receive anything in return. I have done the same procedure dozens of times, and it was always like that. I trusted them, as we normally do. The blazer I returned cost DKK 799. It shows in my account in the app that I returned it, but the money never came to my bank account. Now, they say I exchanged the blazer for something else, what is a huge lie. First, in their own system it says I returned it. Second, they don't accept you to exchange products bought online in the physical store. At least here in Fredericia, you have to return the product and buy what ever else you want in another kvittering. So, even if I wanted to get something else, I couldn't just exchange, as they say I did. Now, their law department is "analysing my case to see if something can be done". DKK 799 that I will probably never see again. You have just lost a very loyal customer, H&M. Being dishonest is the last resource of incompetent management.Not sure why all the bad reviews
Not sure why all the bad reviews. I buy most of my family's clothes online from them and never have any issues.- Registrar InfoNameNOM-IQ Ltd dba Com LaudeWhois Serverwhois.comlaude.comReferral URLhttps://www.comlaude.comStatusclientDeleteProhibited https://www.icann.org/epp#clientDeleteProhibited
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serverUpdateProhibited https://www.icann.org/epp#serverUpdateProhibitedImportant DatesExpires On2024-11-13Registered On1997-11-14Updated On2019-07-18Name ServersSimilar DomainsRegistrar DataRegistrant Contact Information:NameREDACTED FOR PRIVACYOrganizationH&M Hennes & Mauritz ABAddressREDACTED FOR PRIVACYCityREDACTED FOR PRIVACYPostal CodeREDACTED FOR PRIVACYCountrySEPhoneREDACTED FOR PRIVACYFaxREDACTED FOR PRIVACYEmailAdministrative Contact Information:NameREDACTED FOR PRIVACYOrganizationH&M Hennes & Mauritz ABAddressREDACTED FOR PRIVACYCityREDACTED FOR PRIVACYPostal CodeREDACTED FOR PRIVACYCountrySEPhoneREDACTED FOR PRIVACYFaxREDACTED FOR PRIVACYEmailTechnical Contact Information:NameREDACTED FOR PRIVACYOrganizationH&M Hennes & Mauritz ABAddressREDACTED FOR PRIVACYCityREDACTED FOR PRIVACYPostal CodeREDACTED FOR PRIVACYCountrySEPhoneREDACTED FOR PRIVACYFaxREDACTED FOR PRIVACYEmailInformation Updated: 2019-07-31 08:49:23 - DNS Records for hm.com
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