How to Respond to Negative Online Reviews | 2 CRITICAL Reputation Management Tips--SEO

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As a business, when you're online, everyone isn't gonna love what you're doing.

Eventually you're going to get a negative review and reputation management is key.

Hey everyone, I'm Neil Patel, and today I'm gonna share with you on how you should deal with negative reviews.

The first thing you need to know about online marketing, is when someone leaves a negative review, you should respond.

If they say, let's say they don't like your service that you're providing, you should explain why your service is great and what you're gonna do to fix it.

Or, if they're completely wrong, you should respond on, "Hey, I appreciate the feedback, "and here's what we're gonna do to improve the experience "for you next time.

"And here's why we think we actually have a decent service "or product, or offering."

But you're not gonna please everyone when you're in reputation repair mode.

And when you respond to these people, make sure you do it in a positive way. Don't just say, "No, you're wrong, "and you don't know what you're talking about."

It has to be positive, such as, "I appreciate your feedback, and here's why I disagree, "or here's what we're gonna do to fix."

And second, and this is really the last one to avoid a bad reputation.
Improve your business.

Even if you don't feel you're right, just try to improve.

Take people's feedback to heart, and try to make your business better.

The more you try to please other people, eventually you'll get less and less negative reviews.

And sure, you may not have a perfect rating, but you could be 4.5 or 4.7 stars out of five.

And that's good enough. No one is perfect over time. Eventually you're going to get a negative review.

as a business when you're online

everyone isn't gonna love what you're

doing

eventually you're gonna get a negative

review hi everyone i'm neil patel and

today i'm gonna share with you on how

you should deal with negative reviews

the first thing you need to know is when

someone leaves a negative review you

should respond if they say let's say

they don't like your service that you're

providing you should explain why your

self versus great and what you're gonna

do to fix it or if they're completely

wrong you should respond on hey I

appreciate the feedback and here's what

we're going to do to improve the

experience for you next time and here's

why we think we actually have a decent

service or product or offering right but

you're not gonna please everyone and

when you respond to these people make

sure you do it in a positive way don't

just say no you're wrong and you don't

know what you're talking about

it has to be positive such as I

appreciate your feedback and here's why

I disagree or here's what we're gonna do

to fix and second and this is really the

last one improve your business even if

you don't feel you're right just try to

improve take people's feedback to heart

and try to make your business better the

more you try to please other people

eventually you'll get less and less

negative reviews and yeah you may not

have a perfect rating but you could be

four point five or four point seven

stars out of five and that's good enough

no one is perfect over time a Vinci

you're gonna get a negative review

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