I'm gonna go over five things you should
do when your website your WordPress
website crashes about a year ago I had a
site that was getting I don't remember
like 1500 2000 visitors per day it was
going pretty well right that's a good
amount of traffic and I was making a few
hundred dollars a day from that site
like every single day so it was awesome
except at some point the site started
crashing right so it wouldn't load I was
getting these notifications that my site
was down and I called up the hosting
company to see what was going on they
kind of helped me a little bit they like
check to see that the site was down
which was a good confirmation they
booted the server or something like that
they reset something and then if it
worked again a little bit later that day
it kept happening over and over again
and I was stumped so I really didn't
know what to do I asked around a little
bit and no one could really help me the
hosting company said hey you should just
you know make sure your site loads
quickly make sure you know you're not
overloading your server just like
a guide to speed up my WordPress site my
site was already loading in like one
second right it was it was pretty fast
and I didn't know what the issue was but
it just kept crashing day after day well
eventually I changed hosting companies
and I now use site ground I won't
mention the other company that had
issues with but I moved to site ground
I'm an affiliate for them by the way
I'll put a link below in this video I'm
gonna tell you about sort of the steps
you should take really before your site
crashes and then after your site crashes
- you know alleviate the issue my name
is Doug Huntington I talk about Amazon
affiliate marketing productivity project
management and stuff like that so if
you're new to an interesting project
have a look around if you like the
videos please consider subscribing
so the number one thing to do is have a
backup of your site off of your server
so I'll explain a little bit more in a
second now when I first started working
online in 2013 I saw that my hosting
company had you know free backup service
free daily backups and I was like great
I don't have to worry
right well you do have to worry because
most of the time those free backups that
your hosting company does they were in
the same like folder structure as you
are hosting account they're on the same
server physically on the same Drive
literally in the same folder and it's
just backing up your WordPress install
so if you make a little mistake you can
restore it and you no harm done but if
there's some physical problem when the
server sometimes servers go down
sometimes data centers have issues it's
rare but it does happen I've known
multiple people that that's happened to
and basically if the physical you know
hard drive fails your backups gone right
if it's in the same folder if it's on
the same server your backups gone so
it's super important to have site off
server backups I personally use manage
WP and it's like two dollars a month for
a single website and they give you a lot
of other capabilities so check it out if
you if you want sort of a managed
service I know that there are free
plug-ins that you can install on your
WordPress installation it will you know
backup your full install including
databases and then you can link it up to
like Dropbox or Google Drive or whatever
but you know managed WP they handle
everything it's off-site using Dropbox
and fantastic service you know really a
lot of capabilities there so that's the
number one thing make sure you have a
backup because if your site goes down
then you'll be able to restore it very
easily and by the way manage WP makes it
super easy to do like a restore
I'm much more I guess brave to make
changes on my WordPress installed
because I know I can restore the whole
WordPress installation in like a minute
right I just have to click a button and
its back the way it was from like the
last 24 hours
so number one off-site backups really
important going to number two this is
like when your website's down so let's
say that you realize your site's down
maybe you check it yourself or maybe you
get a notification or something like
that which I'll describe in a second but
let's say you realize and you think your
website's down it's really important to
confirm that is actually
so I recommend you know checking on
another device so if you are using your
laptop and you see that your site stay
on check on your phone use like a LTE
connection or whatever your data
connection is or vice versa you know get
your friend or spouse or partner to
check somewhere else off-site as well
basically we want to double check to
make sure it's not a caching issue or
DMS or your specific connection for
whatever reason so just double check
additionally you can go to like some of
the speed checking sites like Kingdom so
that's the one I use often and you can
you know put your site in there if they
have trouble reaching it then you'll
know that your sites down so it's really
important confirm your site's down and a
sub note on this one is I use a couple
things to check my uptime so in
WordPress there's a plug-in called
jetpack it's a suite of tools and it's
put out by automatic which is the parent
company of WordPress so I'm happy to use
that when it's free there's a tool
called monitor I believe and it will
send you an email if your site goes down
and if it stays down
they'll remind you hey your site's still
down it's not back up or if it comes
back up then they'll send you an email
and say hey your sites back up it was
down for 10 minutes something like that
so I recommend you know use jetpack or
some other similar tools so you know
when your site's down and you'll get an
email notification that way you know you
have some external source I you know
don't go to my site every single day or
I don't go to my sites every single day
to check up they're up so definitely use
some sort of monitoring plug-in or
application number two you've confirmed
that your site is down so what do you do
next
call the hosting company that's usually
my number one thing to do because
they'll be able to you know hopefully
check the server they'll be able to take
a look at the you know the overall you
know system and understand if there's
some sort of outlet occasionally right a
company will have a server or a data
center issue and there's not redundancy
in place and there's a problem right it
happens occasionally so it's worthwhile
to call the hosting company or hop on
their chat support or whatever you need
do to open a ticket and by the way this
is the reason why I switched hosting
companies sy Creon has just fantastic
customer support if you hop on their
chat usually you're chatting with
someone like a real live person within
like 10 seconds or so and it's not just
a customer service like representative
it's an actual admin that can go log
onto your server they can you know check
to see if it's up they can look at
things and then know how to work on the
command line and hop into WordPress and
figure out what's going on so it's
really important to have a hosting
company that has a good customer support
now one thing that I'll mention is sy
Creon is probably more expensive than
some other hosting companies and you get
what you pay for
alright so most of the time 99% of the
time you're hosting works fine like most
of the hosting companies probably are
running on like AWS Amazon Web Services
and they don't even have the servers
probably you know I don't know if that's
true but the fact is it's pretty easy to
have like a good hosting service even if
you don't you know the hosting company
doesn't physically like have access to
those servers but when you have an issue
it's really important that you could
call someone up and they can actually
help you right then so the issue with my
previous hosting company was I would
call about a problem and they would have
to open a ticket with the technical
support before anyone could even check
the server so what that means is they
were just going through a script to tell
me to check certain things based on the
symptoms of whatever problem I was
having it turned out that wasn't
particularly helpful actually was it was
not helpful at all because I kept having
the problem over and over again so I'm
jumping around a little bit but
basically once you confirm that your
site's down call customer support see
what they can do for you sometimes it's
an easy like answer hey they're
replacing like a hard drive and it's
going to be back up shortly or our data
centers on fire and you know
everything's lost we hope you had an
off-site backup but call the hosting
company don't hopefully give you more
information
so the third
look at when you're talking to the
hosting company you kind of want to
figure out the root issue so the first
time that I had trouble with the site
that I was telling you about I called in
they reset the server or did actually
I'm not even sure what they did but they
did something and then the site started
working again and it was fine I didn't
press them on you know what the issue
was I asked you know was it something I
did it was there an issue that I created
that you can tell me about and they they
weren't able to answer that I think I
asked was there a problem on the server
maybe another site had lots of traffic
and it bogged everyone else do they
weren't able to answer that either again
this was a just a pure customer service
person that I was working with I didn't
have access to the admin who actually
like reset the server for me or whatever
they did so at that point I really
didn't know what the root cause was but
it's really important to figure out that
root cause because what happened to me
was my site kept going down you know
three four times a week for two weeks
each day right I was losing like $400
$500 a day not cool right just in
general not a cool thing to happen it
was a problem that hit me pretty hard
and I was trying to figure out what to
do again this goes back to having solid
customer support so someone can actually
investigate issues they could look at
the error logs on your server and other
information to figure out what the
problem is what the root problem is so
that you could fix it and then not have
the problem in the future and this is
sort of a sub point I think we're at
four or five I live I lost count here
but if you are having trouble figuring
out the root cause you may want to look
at your traffic numbers and this was an
epiphany for me and after I talked to
some friends of mine who are WordPress
developers they confirmed my suspicions
so this particular site was one where I
added a lot of content over time in fact
I'll put a link in the description I
added like 200 articles over the course
of like five months and then added a lot
of other articles of beyond that - and
what happened these were a keyword
golden ratio post which is a key
research lingo again I'll put a link in
the description but basically my traffic
was growing in a very slow way but
significant so my traffic was I'm just
gonna make up the numbers say I was
getting you know a thousand visitors a
day for a while and each week my traffic
would go up for example like 1% per week
which isn't a huge amount but of course
over six months or so that's a lot of
traffic and when you fast forward beyond
you know that period sometimes I was
getting you several thousand visitors
per day which is a lot of course I was
getting a lot of traffic and it happened
very slowly so I didn't realize it when
I looked at my traffic graphs over the
course of say 1 to 2 months it looked
pretty much flat but when I zoomed out
and I looked at 24 months 2 years of
traffic I could see oh wow this is
actually still growing but it's growing
so slow that you know in a monthly view
you just can't tell so at that point I
was thinking is my site getting so much
traffic that it's like bogging down
WordPress and it turns out that is what
was happening so I moved to a bigger
hosting account a more expensive one it
costs maybe 100 hundred twenty-five
dollars a month or so and it was you
know had more memory had more processors
all the good stuff and it was fine after
that but the interesting thing with
WordPress and this is where my wordpress
developer friends confirmed my theory
basically you hit some threshold which
it varies because of like the plugins
you have on your site probably the theme
the number of sites and domains that
you're hosting on your account and a
number of other factors right there's
some threshold where WordPress reaches a
point where it just stops loading so
everything will be fine I'm just making
up numbers here by the way but let's say
you get fourteen hundred and fifty
visitors per day everything's fine your
site's loading quickly everything's
going great and then you you tick up to
like 1500 visitors per day and then your
site happens to crash often and it's
down for the peak hours of the day when
my site was down I would I would go to
it and it would take like 35 seconds to
it would try to load but nothing would
happen other times it would have a I
think it was like a 500 level server
error so I was like a 503 or 500 some
sort of error that didn't give you much
information so the point I'm trying to
make is your traffic can be fine one day
and then a little bit more than next and
it'll make your site crash and it'll be
down a hundred percent it won't take
like ten seconds to load it'll try to
load and then it just never will load
and for some people it looked like the
site was completely down for other
people it would load so this period of
time my traffic was you know really high
for you know a while slowly ticking up
each week and then it dropped down to
you know from 2,000 visitors a day to
like 100 visitors a day and all my
metrics went down I was literally making
like no sales I think the hundred
visitors a day that actually made it to
the site like maybe they never had the
page load fully right maybe it was just
the analytics code that loaded so a
couple key things went to recap here
number one make sure you have off-site
backup because at that point worst case
scenario you can get a new hosting
account restore your site and once you
update the DNS within 72 hours you
should have a site that's loading just
fine all right so off-site backups
really important you could use a you
know a service like managed WP or you
can handle it on your own with a free
plugin totally up to you two bucks a
month at the time I'm recording this for
management WP number to have some sort
of uptime monitor so that you get a
notification via email or some other
mechanism you can get a text to your
phone whatever you want to do to know
when your site's down number three
confirm your site's down when you think
it's down so how other people check use
other connections to see if your site's
truly down number four once it's down
call your hosting company and then like
figure out if they can help you right if
you have trouble getting good support
from your hosting company that sucks I'm
sorry it's something everyone goes
through and then check out site ground
again I'm gonna Philly eight I get a
commission if you sign up with it but
customer service solid last thing is
figure out the root cause if you have a
good hosting come
should be able to point you in the right
direction and do a little investigation
for you and you know whatever you need
your hosting company should help you out
I mean if you're paying a reasonable
amount they should have the customer
support technical know-how to help you
out so those are my five tips and I hope
your science don't go down but having
the contingency plans in place is super
helpful to make sure if something does
go wrong you can fix it and if you have
a website at some point you will have
issues so having that backup it's just a
really good idea all right thanks for
watching you have tips for you know
either backing up your side or what to
do when your site crashes let me know in
the comments below really interested to
hear about that if you've had different
experiences also let me know too so
looking forward to reading your comments
and by the way you know some of the best
discussions some of the best ideas are
from your comments so don't forget to
read those and check them out Thanks
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