What's Up duck Huntington here from
niche site project this is day two of
this series of my course lunch it's
actually the day that the course is
launching its October 23rd 2017 it's
Monday so the course just opened up in
the last you know hour so my activities
launches I learned that during lunch
week you should have lots of slack you
should have plenty of time to deal with
any fire drills to pop up maybe I don't
know maybe there's some sort of
technical issue with the integration
between different you know plugins that
I'm using or something like that a lot
of questions will come in many many
questions will come in there's going to
be a lot of just customer service things
that I need to handle I do have one
person that helps me part-time just a
few hours a week like maybe like three
to five hours a week they just help me
with like general email questions in
which I have been asked so many times I
know the answer and we have sort of a
database of Q&A so he helps me with that
nice good name Mike helps me out with
some customer service but for this
launch period I basically handle all the
specific questions now the other couple
things that I'm doing is I have like a
chat app on on the page you can actually
see the little spots here where the
little app lives down there so the
person can ask a question if they have a
question about the course or anything
like that so I sit in the chat room it's
an app called Oh Mark Boal are calm and
I sit in the chat room and I answer some
questions of course it's one-on-one but
people could ask questions what I have
found is there are a few legit questions
right maybe like 10% or so but most of
the questions tend to be hey can you
tell me how to get traffic to my site
they ask questions like can I get a
discount
or can you give it to me for free and a
number of other things that are not what
the intent is for that chat so if
someone asks a question like I'm
interested in this specific guest
posting link building strategy is it in
the course and then I could tell them
yes or no I want to help people make a
decision maybe between like oh should I
get the premium version or should I get
the advance version here are the things
that are important to me what should I
get so that's really what the chat is
for but like 90% of the chat
conversation is garbage which just kind
of happens on the internet if you give
some more if you allow people access to
yourself then some people are gonna
abuse it unfortunately but I still sit
in the chat and I answer questions if I
can
people can send emails via that system
so that's one thing I'm doing one cool
thing that I set up is just sort of a
tracking system that's a little bit
better so previously I mean I don't sell
that many of these courses by the way so
I don't have a huge email list I have a
modest-sized email list following in
general so I don't sell that many of
these courses however previously I would
you know see emails where people they
purchased the course they register for
the course and I would get an email
confirmation from my wordpress dashboard
and then I would like log their email
and just make a list well because there
are so many like great integrations for
just any app that's out there plugins
WordPress and other you know
applications that they use I set up a
zapier
I guess zap what they call it I set up a
like a workflow so when someone
registers for the course it logs their
name and email address and when they
were you know registered into the course
which is awesome so now I could just I
just have a Google sheet and actually
the way it works is Aweber to Google
sheets so what happens is someone
enrolls they're put into a specific
email list so that I could send them the
course materials and links to the course
material
that kind of stuff and then these app
connects Aweber with Google sheets and
then Google sheets records that
information for me so all I have to do
if I just want to you know send someone
an email or you know reach out to them
right after they purchased I have the
list right there which is awesome
because one of the other things that
integrated was something called Bonjour
oh and that is a tool that I heard about
from Pat Flynn and basically it's like
an onboarding tool so that I can you
know send a personal message to people I
can record it on my phone which I
thought oh here's my phone right here so
I installed in half where basically I
can record a message on here say hey
thanks I appreciate you buying the
course and I'm looking forward to
working with you just really sort of
casual 101 again I have essentially no
staff I just have a freelancer helping
me with a little bit of customer service
and other than that it's just me so I'm
like personally reaching out and I'll
I'll try to get that working today again
it's a it's a new thing and I tested it
out a little bit yesterday but it looks
like it could be a cool way just to like
reach out one-on-one if you are watching
this you probably know I do like a bunch
of like live streams and q and A's and
like it's all about community and I'm
you know trying to reach out and work
with each person as much as I can you
know as much as my time allows so this
Bonjour au apps and it's really cool I
think that's all the stuff I got going
on today I have some other just normal
things that I'm like working on so you
know I have like a late-night interview
tonight with some people that are on the
other side of the world and then I have
an early interview tomorrow morning so
I'm just you know doing normal stuff
this week and a little bit of coaching
but in general I don't have any like big
tasks again because when you're doing a
launch like things are gonna come up
even if things are supposed to go
smoothly if you have everything planned
there are still like many failure points
and I found that if I tried to do a
bunch of stuff during a launch week it
stressed me out a lot so I try not to do
that
now another video that I'm going to
shoot I'll describe a sort of like how I
prepared for the lunch in in some
various ways because over the last two
months or so I've probably been like out
of office on vacation or you know with
family for the least 50% of the normal
working days so I had a friend in town I
had my sister brother-in-law and their
family in town my parents came in town
my in-laws were in town and then you
know there's just so much stuff going on
oh and I went to a conference also so
like all these things pop it up which
was fine because I play into head so
I'll describe that in another video
maybe for the day two of the lodge so
thanks for watching please let me know
in the comments below if you find these
type of you know behind the scenes like
really behind the scenes like what I'm
doing interesting so I could do more of
these in the future or go deeper in
certain aspects if you just let me know
in the chat so thanks a lot again I'm
done cutting thin from the jatai project
and five-figure niche site we'll catch
you next time thanks
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