- All right, so here's some comments
from some of the YouTube viewers out there.
You wasted three minutes of my life.
I'm sorry.
Research your topic, does that even
really qualify as advice?
And the favorite one as of latest
is just, this was a bad video.
You're going to get people who
aren't going to make you feel very well.
This has happened to me ever since I started
doing online business, even before I got on to YouTube.
Now, when I got on to YouTube, I mean the haters
definitely stepped up their game there but,
there is one person in particular
that almost derailed me so much
that I almost quit online business back in 2011.
I'll tell you about him in just a second,
but before that, some advice.
Building an online business is something amazing.
But by being online and doing the things
that you should be doing to build exposure,
to build an audience, you are allowing
yourself to be vulnerable to people
who have stuff going on in their life,
and they feel the need to put it out on you.
And, it's not your fault. I mean maybe
there are some cases where you do get some
constructive criticism that may be using
language that may be a little bit harsh.
But I think it's important to,
when you get feedback that doesn't
really rub you the right way, to step back
and go, okay well is this person actually telling the truth.
And that's always step number one with me.
Anytime I have somebody say something about my stuff
and the work that I'm doing, I always pull back
and go, okay well is that actually true.
Now in the case of the guy who said, you know,
for example, does researching your topic
even count as a piece of advice?
Then I can very quickly and easily answer that,
because yes obviously it is, if you're going
to write a book you want to make sure
that you understand who your competitors are,
and the kinds of things you need
to be inserting into that book, and those kinds of things.
So this person just wasn't completely
understanding what my purpose was of saying that
and I was able to, through a reply,
allow him to understand that, so that's easy.
You can step back, it was about my work,
so I can understand the truth about that.
The hard thing is when somebody talks about you,
and you as a person, and really gets in there
and starts to like, poke you with something
and then move it around a little bit,
and just doesn't make you feel really good,
right like nobody likes being poked.
And sometimes that poking is so harsh
that it feels like a machete being inserted
into your body and it's just the worst
thing that could ever happen.
And it's really funny because we have
this really interesting math as entrepreneurs.
One negative comment, completely
outweighs a hundred positive comments.
You likely get thanked for what you do
or you're gonna be thanked for
what you're gonna do, and people will love you.
And they're going to be very thankful
that you offer what you offer,
and the fact that you exist and are able to help them.
Yet, there is going to be one person
who's going to say something negative about you
in a way that just completely upsets you,
where all those positive comments
don't even matter anymore, and that's hard.
Because it happened to me in 2011, and I almost gave up.
So let me take you back to 2011,
and I'm going to paraphrase a comment
that was left on a blog, it was about
2000 words so I'm not going to read this for you.
I also don't want to give credit
to this person cause they don't deserve
any sort of attention at all.
But, this situation deserves attention.
So this comment called me out as a fraud,
as a scammer, as a con-artist,
as somebody who, if I were actually
indeed making as much money as I was saying
in my income reports, I would be wearing better clothing.
Somebody who would never do this,
if I was actually making that kind of money,
and by doing this it was sharing
my income reports, being complete
open and honest about how I was building my business,
sharing both wins and failures.
And I've done income reports since 2008,
and a lot of people have loved them.
So many people have appreciated them,
some people have started businesses because they've seen,
gotten inspiration, from those income reports.
But this one person was saying such
negative things and was pinpointing every little thing
and having a case for it, it almost made me believe him.
I think that's the worst thing that can happen,
when these haters get so into it
that you doubt your own self and why you do what you do.
Now obviously stepping back, I knew
a lot of that stuff was not true.
But it still hurt. It hurt so much
that I stopped blogging, I stopped creating videos,
and I didn't publish a podcast for two weeks straight.
Basically my life looked like this.
(sad slow music)
(crying and coughing)
Now although I can poke fun of that now,
it was something at the time that really hurt me.
And I didn't want to do anything, I didn't want
to be online anymore, I didn't want to be vulnerable
to that kind of thing, now what made this even worse
was when I finally calmed down,
and I opened up my email inbox,
I saw ten to twelve messages from
some of my friends asking me, hey who's this guy
who's posting this nasty stuff about you online,
and I was like, yeah he left this comment on my blog,
he's like, no he left this comment on my blog.
He'd gone around and posted the exact same comment
on the same blogs were I was featured
as a guest or I was mentioned in an interview.
I couldn't believe this.
I felt defenseless, I felt hurt, obviously.
I reached out to my friends and thankfully
they all deleted that comment right away
and they were offering for help,
and asking me if I was okay, and I would say,
yeah I'm fine, but obviously I wasn't fine.
And I just kind of retreated.
But then-- I do have to say a big shout out
to my friend Derek Halpern who, at the time,
I don't even know if he knows he really did this,
but made a huge impact on me cause
he said one thing that really stuck with me.
He said, Pat, I haven't seen you online for a while,
I know this hater thing happened,
but dude let me give it to you straight,
and Derek always gives it to you straight.
He said, every second you waste thinking
about this hater, is a second
you are taking away from the people who need you.
Who want you.
Who like you.
And that was probably the most useful piece of advice,
cause I received a lot of advice,
I received advice like, oh you
got a hater like you've made it.
I'm like, really, like this doesn't feel good,
like I don't feel like I've made it
when somebody is saying these things about me.
That doesn't make sense to me.
Or advice from people that were just saying like,
just completely ignore, just delete them
off your website, and yes, I did do that,
but it didn't take away the fact
that this person had said this
and also was posting it all over the internet.
But, Derek's advice hit home with me
because I started to remember well why am I doing this.
Am I doing this to please everybody, well no.
Am I doing this to help as many people as I can, yes.
And by focusing on this other person for so long
am I actually doing what I set out to do, absolutely not.
And so, thanks to Derek, thank you Derek
from socialtriggers.com, I was able to start writing again.
And it didn't take long for me to really feel
the positive energy coming from the community again.
This is really something I've never shared,
in full before, other than in person and conversation.
The other crazy part about this story
is I reached out this person eventually
and I asked, why did he do this.
Why did you go through all this effort?
And he said that he saw me as an easy target
because I was so open and honest about everything online,
I was starting to be seen everywhere.
And he said that he was looking
to just try and get more traffic to his website.
And when I heard that, my initial thought was...
(laughs)
How can I help you?
Like, where are you getting this information from
that this is the method that you need to use to grow traffic
to your website, like here are some videos.
I will show you how to do that the right way
without hurting anybody's feelings
and taking others down with you.
Now, I didn't help him, and I didn't offer those videos.
I just kinda walked away and I just couldn't believe it.
I couldn't believe it, and the funny thing
was like he didn't even do it to hurt me.
He did it for him.
And it's really interesting cause over the years,
I've still continued to get comments,
but some playful-hateful comments,
but then some hateful-hateful, hurtful comments.
They've been growing more as my business
has been growing more, and I've been getting
more exposure, which is expected.
I've grown a thick skin, over time, which is good.
And you're going to have to build one over time
for you to be successful in this world, honestly.
It's when you try to build something that pleases everybody
you're actually not going big enough,
you're not taking a stand, you don't
have a stance on something so much
that it actually upsets some other people.
You might be playing it too safe.
You might be just playing it average.
So that's something I consider,
but then the other thing is-- and I learned
this from my good friend, Shannon Ervin,
Dr. Shannon Ervin, who's a neuropsychologist.
She said the following, which really stuck with me
as well, she said, hurt people hurt people.
The video didn't skip there, like hurt people hurt people.
People who are hurt tend to hurt others
because they are hurt, and so whenever
I get a hurtful comment now that seemingly
is like trying to take me down.
I always realize in the back of my head,
Well, wow.
That is a human being who said that.
There must be something going on
in that person's life to give them
the thought that they could do this to somebody else too.
So what's going on, how can I help,
and that's typically my first response.
Like hey, I don't think normal people say that,
there must be something going on
in your life so how can I help you.
So it's interesting, sometimes I will
take the time to reply and have a conversation,
and try to see what I can do to find
where that hurt is so I can help,
and actually some of those people
have converted into some of my biggest fans.
That's not always recommended,
I think the recommended sort of overall
piece of advice for dealing with haters
is to just stay away, right, later haters.
But I took a little bit of inspiration
from Gary Vaynerchuk, Gary V.,
who when he wrote his book "Crush It",
back in 2008 I think it was, he responded
to every single one-star comment.
He even offered to have a conversation
with those people and it was really interesting
because people would reply back,
this is in the Amazon reviews section,
one-star review, Gary Vaynerchuk going,
hey, I'm sorry the book didn't delight you,
can I have a conversation just to see what went wrong?
And to see somebody of that caliber do that
inspired me to do that every once in a while,
and you can kinda have a sense for who might
be coming from a place where you could actually help them,
and others who are just really doing it
for the attention, the trolls and the haters
on YouTube especially and on my blog,
it's like, hey that's my home,
like this is my channel.
Peace, block, IP address done.
And that's that, like you guys
who are still here watching this,
you guys are Team Flynn, like I'm here
to protect you guys too and what's really cool too,
is that as you begin to build an audience
and a community, you guys will begin
to protect each other and protect me too,
I've seen it happen, where somebody will leave
a hateful comment on Facebook or something
about something I've done or said,
or something I've launched, and then out of the woodwork,
like 20, 30 people will come and support me
and for that I appreciate you so much,
and I think it's just the mutual beneficial
relationship we have here that we're all here
to help each other right and that's why this is Team Flynn.
I'm the team captain, I wear the arm band
during the soccer game, but I don't score the goals,
I pass you the ball sometime, but we're
in this together for bigger reasons, and for that
I thank you so much, I hope this video
was helpful and inspirational to you.
Perhaps you are going through one of your hater moments
right now, and realize that it's not you,
it's never about you, and I want to wish
you all the best and hopefully if I
can help one person with this video
like Derek helped me this will be a success.
So let me know what you think below,
have you dealt with haters before,
I'll link to some other fun, interesting
videos from friends, like Ramit Sethi,
who actually read his comments on his YouTube channel
from haters, and that's his way
of dealing with it, and this video's mine.
So thank you so much, I appreciate you,
please subscribe to the channel if you haven't already
and if at any point in the future
you're dealing with a hater and you need someone
to talk to, reach out to me on Instagram
or Twitter, @patflynn, here for you guys,
I know you guys are there for each other
as well, Team Flynn for the win.
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